Customer Service

How to Order

Ways to Place Your Order

  1. For fastest service, charge your order online 24 hours a day on our convenient, secure site. We accept American Express, MasterCard, VISA, and Discover. 
  2. Call toll free, 1-800-220-7443, from 8:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, to place your order by credit card. International customers can reach us at (203) 866-6688.
  3. By mail at:
    Penny Publications
    6 Prowitt Street
    Norwalk, CT  06855
    (Be sure to include your check or money order, or credit-card information including expiration date, when ordering by mail.)

Taxes

We are required by law to collect sales tax on the following:

Jumbo books, Penny Press Selected Puzzles Series, and Dell Collector's Series individual and value-pack product sent to Connecticut and New York state.

Subscription orders sent to Washington state.

Please add the appropriate state and local taxes if ordering by mail from these areas. Magazine value-packs are exempt from tax in all areas.

Subscription Renewal Orders

You can renew your subscription online. Simply enter your renewal as you would a new order. Be sure to include your name and address in the required fields exactly as they appear on your shipping label, and check the renewal box on the shopping cart page.

Institutional Orders

Many correctional facilities have set limits on how many books or magazines may be received at one time. Please check with the facility prior to ordering so that the order can be received without delay. Also, be sure to include the appropriate I.D. number after the last name.

Shipping Options

Standard U.S. Delivery

Orders are shipped by the United States Postal Service via third-class bulk mail, and we ask that you allow 4 to 6 weeks for delivery.

Priority U.S. Delivery

Priority shipping is available on Penny Press Selected Puzzles, Dell Collector's Series, jumbo books, and magazine and book value packs only, for an additional charge. Priority freight charges are based on the weight of your order and will be calculated at checkout.

We guarantee delivery within 10 business days of receipt of your order. Orders received by 3:00 p.m. Eastern Time will be shipped the next business day.

Subscription orders cannot be sent via Priority Mail.

For our International Customers

Orders shipping outside of the United States are sent via the most reliable, economical method; however, additional freight charges do apply. International freight charges are based on the weight of your order, and will be calculated at check out.

Please allow 8 to 12 weeks for delivery of your order.

For shipments to Australia, please allow 12 to 16 weeks for delivery.

We do not offer Priority Shipping on any item shipped outside of the United States.

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