How to Order
Ways to Place Your Order
- For fastest service, charge your order online 24 hours a day on our convenient, secure site. We accept American Express, MasterCard, VISA, and Discover.
- Call toll free, 1-800-220-7443, from 8:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday, to place your order by credit card. International customers can reach us at (203) 866-6688.
- By mail at:
6 Prowitt Street
Norwalk, CT 06855
(Be sure to include your check or money order, or credit-card information including expiration date, as well as applicable tax, when ordering by mail.)
We are required by law to collect sales tax on the following:
Jumbo books, Penny Press Selected Puzzles Series and Dell Collector’s Series individual and value-pack product sent to Connecticut and New York state.
Please add the appropriate state and local taxes if ordering by mail from these areas. Unsure? Enter your order and shipping destination into the shopping cart and let us calculate the tax for you.
Subscription Renewal Orders
Your existing subscription can be automatically renewed online. Simply add your magazine subscription to your shopping cart as you would a new order, entering your name and address exactly as they appear on your shipping label. Your subscription will continue uninterrupted!
Many correctional facilities have set limits on how many books or magazines may be received at one time. Please check with the facility prior to ordering so that the order can be received without delay.
Standard U.S. Delivery
Orders are shipped by the United States Postal Service via third-class bulk mail, and we ask that you allow 4 to 6 weeks for delivery.
Priority U.S. Delivery
Priority shipping is available on Penny Press Selected Puzzles, Dell Collector’s Series, jumbo books, and magazine and book value packs only, for an additional charge. Delivery is guaranteed within 10 business days of receipt of your order.
To order Priority shipping, call Customer Service at 1-800-220-7443, from 8:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday.
Orders received by 3:00 p.m. Eastern Time will be shipped the next business day. Subscription orders cannot be sent via Priority Mail.
For our International Customers
Orders shipping outside of the United States are sent via the most reliable, economical method; however, additional freight charges do apply. International freight charges are based on the weight of your order, and will be provided at check out.
Please allow 8 to 12 weeks for delivery of your order.
For shipments to Australia, please allow 12 to 16 weeks for delivery.
We do not offer Priority Shipping on any item shipped outside of the United States.