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Important Information on Shipping Delays

To Our Puzzle Friends:


Currently there are significant delays in processing and shipping all mail, phone, and web orders.

Due to state mandates resulting from the COVID-19 pandemic, we were forced to close our office, and upon reopening, reduce hours of operation. As a result, we were backlogged and are now working around the clock to ship orders.

Orders could take 2-4 weeks to process, and an additional 4-6 weeks for delivery.

We ask that you please allow 8 to 10 weeks for delivery.

Rest assured that if you placed an order on the website, by phone, or your check has cleared, we guarantee that you will receive your product. Our customer service agents are available to help, but we are experiencing very long wait times due to high call volumes.

We appreciate your patience as we work through these delays. We know that puzzles are an important diversion in difficult times, and we are working tirelessly to get your order to you.

Thank you for your loyalty, and we wish you and your loved ones continued good health.

Your friends at PennyDellPuzzles

Monday – Friday
10am – 4pm ET
customerservice@pennypublications.com

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